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Recent Great Place To Work research, conducted in partnership with Experian, shows that life admin support is a clear indicator of a highè憈rust workplace culture è� and that culture, not policy or perks alone, determines whether support actually works.

Permission to Thrive | Download the report now 

What is life admin support?

Life admin support refers to an organisation enabling employees to manage essential personal tasks during the working day without fear of judgement or career consequences. This includes openness to conversation, flexibility in time, and managerial responses grounded in trust rather than suspicion.

Importantly, life admin support is not about unlimited flexibility or tolerance. Itè檚 about reasonable, normalised support that recognises employees as whole people.

Why life admin support depends on culture

Only 57% of UK employees say they receive life admin support, despite clear benefits for wellbeing and performance. The reason isnè檛 just a lack of policies è� itè檚 a lack of psychological safety.

Our data shows that employees in highè憈rust cultures are 3.5 times more likely to receive life admin support. In these environments:

• Employees feel safe to ask for time when life gets complicated
• Managers respond with empathy and consistency
• Leaders model healthy behaviours rather than sending mixed signals

In lowè憈rust cultures, the opposite happens. Even where flexibility exists on paper, employees may avoid using it due to fear of stigma or negative career impact.

Life admin support is a signal of trust

Life admin support works on two levels:

First, it reduces friction by offering direct practical support in navigating the logistical complexities of life, by facilitating time management and work-life balance, if not offering direct tools for life admin itself.

Second è� and perhaps more powerfully è� it sends a powerful symbolic message of trust and psychological safety: è淲e know you have a life outside work, and we trust you to manage both as you see fit.è�

Why leadership roleè憁odelling matters

When leaders openly manage their own life admin è� attending appointments, blocking time, speaking honestly about competing demands è� they give others permission to do the same. Actions speak louder than words.

For leaders and HR professionals, useful questions include:

• How do I view my direct reports or superiors handling life admin during working hours?
• What about my own time-sensitive errands è� do I feel any judgement, guilt or shame?
• Were an employee to approach me with life admin burdens, am I equipped to support and respond appropriately, within organisational guidelines?
• Do I role-model not just an accepting attitude but life admin behaviours themselves, for others around me to observe and therefore normalise?

Normalising life admin support as a natural, common-sense practice could gradually increase the proportion of UK employees è� and their organisations è� reaping its benefits.

Life admin support as part of a highè憈rust system

Life admin support is not a standalone initiative. Itè檚 one expression of a broader, humanè慶entred culture where trust, wellbeing and performance reinforce each other.

The business case is clear: supporting employees to better manage lifeè檚 logistical complexities can drive efficiency, innovation, and productivity. And perhaps most importantly, it gives people permission to be human at work.